When you purchase a new engine or car, the transaction doesn’t end when the payment is done.
In reality, warranty and after-sales support can easily mean the difference between a bad deal and a trouble-free repair. For customers, whether you are purchasing an all-new system or looking for a used car engine for sale, you should have an idea of the things that are considered appropriate.
Why Warranties Matter
An engine is probably one of the most complicated and expensive components of a car. Despite the fact that you trust it was properly rebuilt or tested, you could run into unexpected issues or even a failure after it is installed. Having a warranty will protect you in this case. The length of a warranty will vary according to the seller; it may be only 30 days for a second-hand engine or a number of years for a brand new or fully remanufactured engine. It is important to know beforehand what the coverage is about. Is it parts, labour, or do I get a complete new engine?
After-Sales Support You Should Expect
Aside from just a warranty policy, great suppliers will have backward links in place to provide a more solid after-sales service. This includes installation advice, any mechanics’ tech info and any after-the-sale troubleshooting help you may need. Trustworthy vendors like professional dismantlers and engine experts will sometimes offer a post-sale service to make sure the engine is working as per the quote.
In some cases, suppliers will want you to get the product professionally installed to keep the warranty valid. This is to make sure that the part will not become defective due to incorrect installation by the DIYer, in which case, the warranty may become void.
The Downsides of a Standard Warranty
Warranties can offer great cover for your engine. However, it’s crucial to ensure that you understand exactly what you’re getting. In some cases, wear-and-tear components are excluded from the warranty. Belts, sensors, and gaskets are commonly (and conveniently) excluded. Even common components can also find themselves on the banned list. Other warranties may provide cover for the most important parts of the engine, such as the block and other significant internal aspects. Additionally, there may be a limit on the number of miles covered by the agreement. If that’s the case, you won’t have the engine covered for any more miles than the stipulation has allowed. If these things come as a shock to you, you can take steps to avoid surprise bills by purchasing additional coverage elsewhere.
The Ideal Customer Service Experience
As is the case with warranties, the cover that you have also extends to the customer service team by your side. Good customer service makes all the difference, particularly when you aren’t getting cover where you thought you’d be because of a sneaky warranty clause. Comprehensive assistance helps get your engine back to its former condition as fast as possible. Often, the best suppliers and retailers have their own databases of customer helplines and support portals for help with questions or problems. If you have recently been shopping for a new engine, choosing a manufacturer, retailer or supplier of any kind with great customer assistance will prove they’re the right pick.
Final Thoughts
Though buying a full assembly is not just about the product itself, it is also about the safety net that surrounds the product. Be sure to choose a dealer who guarantees a solid warranty and an available tech support whenever problems arise. Again, when you’re on the decision of either a brand new unit or from your touchstone of the best used car to buy from, the assurance of being backed properly is your best choice.
