WATER PLUS: The UK’s Leading Business Water Retailer Transforming Water Management

Water Plus is the UK’s largest business water retailer, providing comprehensive services that include billing, account management, meter reading, and water-efficiency solutions for organisations of all sizes. Formed as a joint venture between major water companies, Water Plus offers businesses the tools and support needed to reduce water consumption, lower operational costs, and improve sustainability across multiple sites. With a strong focus on customer experience and efficient resource management, Water Plus helps companies streamline water usage, detect leaks, optimise bills, and meet environmental goals through expert guidance and advanced water-management practices.

Introduction to Water Plus

Water Plus is recognised as the UK’s largest business water retailer, serving organisations across England and Scotland with a full suite of water-related services that go far beyond basic billing. Established through a strategic partnership between industry leaders, the company was designed to meet the unique needs of commercial, industrial, and multi-site customers. With water now seen as a critical operational resource, Water Plus provides businesses the insight, tools, and expert guidance they need to manage consumption, reduce waste, and achieve cost-efficient operations.

What sets Water Plus apart is its commitment to making water management simpler, smarter, and more sustainable. Through innovative technology, customer-focused tools, meter reading support, and water-efficiency solutions, the company continuously adapts to the needs of industries that rely on accurate usage data and dependable support. Their services are built on transparency, convenience, and environmental responsibility—values that help businesses take full control of their water use.

History and Background of Water Plus

Water Plus was founded to support the deregulation of the UK’s business water market, which opened in 2017. Prior to deregulation, businesses had little choice in their water supplier. The introduction of competition allowed organisations to select retailers offering better customer service, improved billing, and enhanced water-efficiency options. Water Plus quickly emerged as the market leader due to its scale, expertise, and service-driven approach.

Formed as a joint venture, the company combined industry experience with innovative customer management capabilities. The goal was to create a modern, streamlined solution specifically for businesses—something traditional water companies were not optimally structured to provide. This foundation helped Water Plus build a strong reputation across sectors such as retail, hospitality, manufacturing, public services, and education.

Why Water Plus Is the Largest Business Water Retailer

Water Plus leads the market because it serves hundreds of thousands of business customers, ranging from small local shops to national corporations with multiple sites. Their scale allows them to invest in advanced systems, modern digital tools, and a highly trained customer support infrastructure. But size alone isn’t the only reason for their success. Their customer-first approach, combined with accurate meter data, efficient billing, and personalised support, ensures businesses receive value consistently.

Another reason Water Plus is the largest retailer is its commitment to operational transparency. Businesses appreciate billing accuracy, clear usage data, and expert advice that simplifies complex water management tasks. These factors make Water Plus the preferred choice for organisations that require reliability, precision, and efficiency.

Core Services Offered by Water Plus

Billing and Account Management

Water Plus provides clear, accurate, and well-organised billing that helps businesses understand their water usage and costs. Customers can access bills digitally, track payment history, and manage multiple accounts from one central platform. This eliminates confusion, ensures timely updates, and helps businesses stay in full control of their financial obligations.

Meter Reading and Usage Tracking

Meter reading is essential for accurate billing and effective resource management. Water Plus offers flexible meter reading options, allowing businesses to submit readings manually or through digital tools. This ensures that invoices reflect real usage instead of estimates, giving businesses clarity and preventing unexpected charges.

Water-Efficiency and Sustainability Services

One of the most valuable services offered by Water Plus is its water-efficiency support. The company conducts water audits, identifies leaks, recommends usage improvements, and implements strategies that help organisations reduce consumption. Many businesses have achieved significant reductions in usage and operational costs through these services.

Multi-Site Management Solutions

For organisations with several locations, Water Plus offers streamlined, centralised account management. This includes consolidated billing, site-by-site usage reports, and the ability to manage all water accounts in one system. This feature is especially valuable for hospitality, retail chains, schools, supermarkets, and property management firms.

Water Plus and Sustainability: A Modern Approach

Sustainability is at the heart of Water Plus operations. The company promotes responsible water use by helping organisations reduce consumption, fix leaks, and adopt more eco-friendly practices. Their commitment to environmental responsibility benefits companies that aim to achieve long-term sustainability goals while complying with environmental regulations.

Through tailored water-saving strategies, Water Plus supports businesses in reducing carbon emissions associated with heating, pumping, and transporting water. Their sustainability consultants work closely with customers to identify where water waste occurs and how it can be eliminated efficiently.

Customer Experience and Support

Customer service is one of Water Plus’s strongest pillars. Businesses appreciate the ease of reaching support teams, getting questions answered quickly, and receiving reliable advice about water-related issues. The company invests in modern communication systems, trained support staff, and online tools that allow customers to:

• Pay bills

• Submit meter readings

• Access usage reports

• Update business information

• Track consumption patterns

This easy-to-use digital platform enhances the customer experience, making water management more efficient and accessible.

Industries Served by Water Plus

Water Plus works with a diverse range of industries, each with unique water needs. These include:

• Hospitality and Restaurants – where water usage is high and efficiency can reduce major costs.

• Manufacturing and Industrial Firms – where accurate usage data is essential for compliance and operational planning.

• Retail Chains and Supermarkets – requiring multi-site management and monitoring of usage across locations.

• Public Sector Organisations – schools, councils, hospitals, and government facilities rely on clear billing and sustainable solutions.

• Small & Local Businesses – shops, service providers, and independent businesses that need reliable billing and support.

Each industry receives tailored advice and tools that match their water consumption profile.

The Importance of Water Management for Businesses

Water plays a critical role in daily business operations. Mismanaged water usage can lead to unnecessary costs, leaks, operational downtime, and regulatory challenges. Water Plus helps organisations avoid these problems by giving them control, clarity, and professional guidance.

Effective water management results in:

• Lower bills

• Reduced waste

• Early leak detection

• Improved sustainability

• Better long-term planning

With Water Plus, companies gain the confidence to make data-driven decisions about water use.

Future Vision of Water Plus

Looking ahead, Water Plus is expected to continue expanding its services, adopting smarter digital tools and enhancing sustainability programmes. The company is investing in technology that allows businesses to monitor water use more accurately and respond quicker to changes in consumption.

Smart-metering innovations, automated leak detection, and advanced online platforms are shaping the future of water management—and Water Plus is at the forefront of these improvements.

Conclusion

Water Plus stands as the UK’s leading business water retailer because of its strong commitment to accuracy, customer service, efficiency, and sustainability. Businesses across the country rely on Water Plus for transparent billing, expert support, advanced meter reading tools, and high-quality water-efficiency programmes. As water becomes an increasingly important resource, Water Plus continues to lead the industry with innovative, reliable, and customer-focused solutions that help organisations manage water smarter, reduce costs, and operate more sustainably.